Refund Policy

Updated 15 July, 2020

 Refund Policy

 

All our courses offer a 14-Day refund option. 

 

Our commitment is to provide resources to help you to improve your English language fluency.

 

If you do not intend to pay to continue your premium access, you can cancel your subscription by completing this form.

 

Payment subscriptions are identified individually according to the email address provided that is associated with payments. In the event that more than one subscription is active for the same subscriber, a refund request must be made for each individual subscription, with its corresponding email address. Accidental activation of subscriptions is not technically possible and will not be accepted as a valid reason for refund requests as it is necessary to accept our terms and conditions in order to complete all transactions and activate paid subscriptions. If you activate a subscription, it will remain active until such a time as it is cancelled. Refunds will not be issued under any circumstances on payments for subscription plans that have not been cancelled. 

 

All Premium Fluency Membership subscriptions include a trial period during which time it is possible to cancel a subscription before the next payment.

 

Students enrolling on trial subscriptions are required to contact support to cancel.  Subscriptions that are activated will continue to remain active up until such a time as the student communicates their decision to cancel.  After the first charge, you can still cancel your subscription at any time. After you cancel, no further charges will be incurred. We will not issue refunds for any charges incurred or for the purchase of any didactic material in any form or format. If you have subscribed to extra coaching or training and watched the full tutorial & made an attempt at using the training, and don’t get any results, we’ll happily refund the money you’ve paid us under this agreement less any external fees subject to the following conditions:

 

Deadline to Apply for Refund

 

To be eligible for a refund, you must submit your request by 5pm CEST (Central European Standard Time) on the 14th day following the date on your order for personalised training or coaching. The deadline exists because if you sign up for our Online Courses, we want you to get started. If you don’t plan on starting right away but want to sign up now, we’re excited to have you, but definitely make sure this is the right investment for you, as the refund does have a firm deadline.


Completed Course Work

 

We’ll ask that you have attempted to use the resources provided in order to ensure that you have made a genuine attempt to LEARN AND MAKE PROGRESS.

 

This means that you need to have watched the full range of video tutorials & downloaded any other material available.


Completed Feedback Form

 

We will also require you to complete a feedback evaluation form with detailed responses regarding what you were expecting from the course, what you felt was lacking and how we can improve the overall course to include the features you need to achieve your goals.


Company Discretion

 

After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.

 

Important: Please do not enrol in extra training or coaching courses if you just want to “check them out.” We put an extraordinary amount of time and effort into our Online Courses, and we expect you to do the same. 

 

We realise, however, that exceptional circumstances can take place with regard to the character of the product we supply. 
Therefore, we will honour refund requests in the following exceptional situations:

 

  1. Non-delivery of the product: Due to some mailing issues with your e-mail provider or your own mail server, you might not receive the delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our customer service team (englishfluency.online/help) in writing within 7 days from the date of order.
  2. Download: It may happen that you have problems while downloading a product or its unzipping. Claims regarding such issues must be submitted to our Customer Service department on englishfluency.online/help. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading within 3 days may result in a refund decline.
  3. Major defects: Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, the refund will be issued to the customer in full without any compensation or reimbursement. Or, at the customer’s choice, a replacement of the product of the same or around the same value can be offered. All requests for retroactive refunds after the 14 day trial period will be declined.  

 

Our Customer Service Team is always eager to assist you and deliver highly professional support in a timely manner.

 

REFUNDS WILL BE REFUSED IF CUSTOMER IS FOUND TO BE TAKING ADVANTAGE OF THE REFUND POLICY.

 

 

Contact Information

 

If you have any questions or comments about our Terms of Service as outlined above, you can contact us at:

Digital Professionals Academy Sagl
Torricella-Taverne
Switzerland

 

Copyright © 2020 Digital Professionals Academy
Contact: https://www.englishfluency.online/help

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Digital Professionals Academy Sagl
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